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freelance COO services

targeted support to grow your people & processes,
so you can grow your business

why do you need a fractional COO?

Running a small business or non-profit is hard work. You're often triaging an endless list of tasks that all feel essential to managing and growing your enterprise.


Imagine what YOU could move forward if you had an effective partner by your side?

Someone who knows how to step in and get moving on all of your operational needs, so you can focus on growing your business?


The Big Lil's part-time COO services offer real support to small business & nonprofit leaders:

  • Streamline systems & processes for more efficient operations

  • Bring your long-term vision to life with integrated strategies, actions, and work plans

  • Engage your team, ensuring they're all headed in the right direction and receiving the support they need

  • Put the focus back on growing sales and services, with more effective business development strategies

  • Ensure your financial strategy and business management efforts are thriving and moving you forward

  • And get the support YOU need with a thought partner who truly understands the pressures of leadership

Whether you need 5 hours a week of support, or 15, we have designed our rates and services to align with the realities of small businesses and organizations, so that we can step in as part of your team, not just as an outside observer.


Fixed monthly packages start at $2000, enabling you to bring on an experienced COO at a fraction of a full-time expense. 

Scaled for small

We know how to run & grow a small enterprise, so we dig in where you need the most help.

Real time strategy

Strategy means nothing if you aren't delivering on it every day - we are ready to move your stakeholders and team toward growth.


your business partner

I'm Carrie Ferrence, principal at The Big Lil.


I have started, grown, and sold a small business. I have led a non-profit through a major redesign. And, I have managed teams and organizations for over two decades, often through periods of intense change. 


I know the challenges of running small businesses/non-profits and I LOVE to work through them. I thrive when I'm working on small teams, figuring out the best ways to engage individuals & teams; involve clients, stakeholders, partners and donors; and redesign organizational systems to support and drive change.


I am a proud jill-of-all-trades who is adept at designing systems and teams to move, with a focus on understanding the unique challenges and opportunities of SMALL businesses and non-profits.

I can also bring in specialized subcontractors for larger or more complex projects.



from one-time projects to support for ongoing strategies 

  • Connective Impact

  • Seattle Neighborhood Farmers Markets

  • Pacific Hybreed 

  • Little Red Box Grocery

  • Business Impact NW

  • Multi Communities (M.I.C.)

  • Stardust Deluxe

  • Grow Up: indoor agriculture

Plus, trainings for:

  • Washington State Small Business Development Center

  • Scoop Marketplace



a sampling of honors and coverage of previous work:


  • Echoing Green Fellow

  • Puget Sound Business Journal 40 Under 40

  • Invited to the White House to represent women and small business

  • Seattle Business Magazine Community Impact Award Winner

  • South Park Unsung Hero

  • Obama White House blog highlight

  • Rainy City People: interview on City Fruit

  • NYTimes coverage of the Stockbox prototype
  • Fast Company coverage of the Stockbox prototype